Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Melendy Herrin

Melendy Herrin

September 5, 2024

5  out of  5
rating by Melendy Herrin
"Just bought a homeowner's insurance policy and Misty got us EXACTLY what we were looking for. She was able to explain everything and show us all of our options. Buying a home comes with a lot of headaches but this wasn't one of them."
Profile photo of MaKenzee

MaKenzee

September 5, 2024

5  out of  5
rating by MaKenzee
"Eli was extremely knowledgeable, helpful, and patient! He answered all of my questions and I was able to get the insurance I needed."
Profile photo of Mike “Ifaicgu” Schermer

Mike “Ifaicgu” Schermer

August 28, 2024

5  out of  5
rating by Mike “Ifaicgu” Schermer
"Extremely pleased with my experience insuring my electric motorcycle. Worked with Eli Hernandez who was extremely helpful and took the time to provide detailed answers to all my questions. Highly recommend."
Profile photo of Adriana Mena

Adriana Mena

August 21, 2024

5  out of  5
rating by Adriana Mena
"Eli was very professional and went above and beyond to help me with my insurance quotes, concerns, and questions. Even though I didn't meet Eli in person and all my process was done over the phone, he made sure I felt comfortable and secure with my decision. I definitely recommend Jon Essary State Farm."
Profile photo of chrysta hebenstreit

chrysta hebenstreit

August 21, 2024

5  out of  5
rating by chrysta hebenstreit
"We love State Farm. Grace is so kind and helpful anytime we need anything. Great place to go for insurance!"
Profile photo of Jeremy Cuellar

Jeremy Cuellar

August 1, 2024

5  out of  5
rating by Jeremy Cuellar
"Grace provided excellent communication and helped me tremendously with my quotes and questions. Highly recommend."
We responded:
"Thank you for the review, Jeremy. We appreciate you taking the time to share your experience. "
Profile photo of becky bryant

becky bryant

August 1, 2024

5  out of  5
rating by becky bryant
"I had the best experience with your agency today with auto Insurance. Misty Gattin was so knowledgeable and helpful to me. She was very efficient and got me taken care of. I would gladly refer her to Family and Friends. Thank you"
We responded:
"Thank you for the review, Becky! Please tell your friends and family - we have a great referral program in place for that. "
Profile photo of John Wright

John Wright

July 31, 2024

5  out of  5
rating by John Wright
"Was super quick and easy. Eli with State Farm was very considerate and helpful. Would recommend"
We responded:
"Thank you for the review, John. "
Profile photo of Cynthia Castillo

Cynthia Castillo

July 21, 2024

5  out of  5
rating by Cynthia Castillo
"Eli is absolutely amazing! He took the time to explain everything to me and really helped me make the best decision for myself. Not only is he very knowledgeable, he takes the time to get to know who he's talking to and answers every question. Would definitely recommend and would add an extra star if I could."
We responded:
"Cynthia, thank you for the review. That's how insurance should be done!"
Profile photo of Jesus Lopez

Jesus Lopez

June 28, 2024

5  out of  5
rating by Jesus Lopez
"I just comeback to state farm thanks to eli hernandez excellent customer service y atención profesional muchas gracias por toda la ayuda eli........."
We responded:
"Thank you for the review, Jesus! "
Profile photo of Christi Canady

Christi Canady

June 27, 2024

5  out of  5
rating by Christi Canady
"Jon Essary's agency is the G.O.A.T. of Insurance! He has a great team, including my representative Eli Hernandez. Eli demonstrates professionalism and out of this world customer service....which is rare these days! He knows how to get things done, and make his clients feel as if they are the most important person. I am very comfortable and confident with Eli and the Jon Essary agency. My entire immediate family has home, auto and life insurance with the Essary group, and we plan on being State Farm customers for life!"
We responded:
"This is the GOAT of all reviews! Thanks, Christi! We appreciate you and your family. "
Profile photo of Daniela Hernandez

Daniela Hernandez

June 21, 2024

5  out of  5
rating by Daniela Hernandez
"Recently swapped over from another insurance and was a little hesitant, but Eli provided exceptional service. He gave valuable information that made securing car insurance from State Farm a smooth and informed process. Highly recommend he is very knowledgeable!"
We responded:
"Thank you for the review, Daniela!!"
Profile photo of Catherine Hughes

Catherine Hughes

June 19, 2024

5  out of  5
rating by Catherine Hughes
"Misty did an excellent job at find me a better rate on my home owners insurance. I highly recommend you give her a call."
We responded:
"Thank you for the review, Catherine! "
Profile photo of Billy Wood

Billy Wood

May 25, 2024

1  out of  5
rating by Billy Wood
"State Farm is a good insurance company as long as you are paying them your money and not asking them for anything or using their services. We have all of our company and personal insurance through State Farm. Recently we purchased another work van for our company and tried to add it to our policy. State Farm said our new work van is not eligible for insurance because my wife asked for help with a tow fee for one of our other work vans when it broke down and needed to be towed. I actually didn’t care one way or the other about the tow fee. That was something my wife did to save a little money. But now State Farm is punishing us by not insuring our new work van under the company policy. I will be seeking new insurance for all of our needs. After giving them hard earned money, that is how State Farm treats their customers. Jon Essary was our agent in this matter who denied our new van."
We responded:
"Billy, thanks for the review. I'm sorry your policy was ineligible. That's not my call, that's State Farm's decision. Unfortunately, there are multiple factors as to why customers are being denied policies at this time. A simple tow claim is not just it. If you would like to discuss this on Tuesday we can. "
Profile photo of Abel Joseph

Abel Joseph

May 10, 2024

5  out of  5
rating by Abel Joseph
"Misty Gattin demonstrates exceptional dedication and professionalism in her role at State Farm. Her consistently courteous demeanor and attentive approach to addressing client needs and concerns are commendable. I extend my sincere appreciation to Misty for her invaluable assistance. State Farm is privileged to have such a capable and compassionate team member contributing to its success!"
We responded:
"Abel, thank you so much for your feedback and review! Misty is AMAZING! Thank you for trusting us with your Homeowners Insurance needs. Please tell your friends, family and coworkers about your interaction. "
Profile photo of Lisa Urrutia

Lisa Urrutia

May 7, 2024

5  out of  5
rating by Lisa Urrutia
"The agent that helped me was Eli Hernandez, Eli was very helpful with what I needed. Eli even remembered my sister. Way to go Eli you are the best. Thank you for all your help."
We responded:
"Lisa, thank you so much for the review! Eli is amazing at what he does and is a very genuine person. Thank you for trusting us with your auto insurance needs. "
Profile photo of Aurelio Jimenez

Aurelio Jimenez

March 29, 2024

5  out of  5
rating by Aurelio Jimenez
"Crystal is a very efficient worker. Keep up your good job Crystal."
We responded:
"Thank you for the review, Aurelio. We appreciate you trusting us with your auto insurance, home insurance and life insurance policies. "
Profile photo of Luz Luz

Luz Luz

March 26, 2024

5  out of  5
rating by Luz Luz
"Justo acabo de empezar mi póliza de aseguranza de casa, pero ahora algo que podría recomendar ampliamente es el excelente servicio y buen trato. El agente Eli fue muy amable y siempre disponible para cualquier duda, lo recomiendo."
We responded:
"Thank you, Luz Luz! We appreciate you trusting us for your home insurance policy. "
Profile photo of Jesus Maravillo

Jesus Maravillo

February 29, 2024

5  out of  5
rating by Jesus Maravillo
"I was shopping for insurances for two of my vehicles. I was previously with Allstate for two years. However after speaking with Laisa she helped me find the best coverage for the best price and answered all my questions. I highly recommend her."
We responded:
"Thank you for the review, Jesus. We appreciate you getting your auto insurance policies with us. "
Profile photo of Karen Pham

Karen Pham

February 28, 2024

5  out of  5
rating by Karen Pham
"Laisa is a great agent! She is very knowledgeable and helps me save money on my automobiles and homeowner policies. Excellent customer service! Highly recommended Laisa if you looking for an agent."
We responded:
"Karen, thank you trusting us with your auto and home insurance. Laisa is pretty fantastic! You should ask your friends to call her for quotes, too!"
Profile photo of esther quilo

esther quilo

February 28, 2024

5  out of  5
rating by esther quilo
"Laisa recently helped my husband and I find the best insurance plan. She was easy to talk to and get ahold of! I recommend working with her to find a plan that works for you! I plan to renew as soon as I can because this has been the easiest team & provider to work with!"
We responded:
"Esther, thank you for the 5 star review. Laisa is great at helping people save money on auto and home insurance. Be sure to tell your friends and family about her! "
Profile photo of Rodriguez Rodriguez

Rodriguez Rodriguez

February 28, 2024

5  out of  5
rating by Rodriguez Rodriguez
"I have been a State Farm client for over 7 years! I would recommend them to anyone! Jon and his staff are so helpful. They are always attentive to all my needs. I trust in this team and all they do for me! The customer service is outstanding. They are a busy office and I do appreciate how they handle my needs. Crystal always picks up the phone with such a great attitude. I do appreciate how helpful she has been to myself and my mother. She’s so pleasant. Alma and Eli are so great to me and helping me understand my life policies. I can’t forget Zoe! She’s so sweet. If I could give them 100 stars I would! Great office, great team and great agent! Keep up the strong 💪 work! #teamjoneassary"
We responded:
"Thank you so much for the review! I appreciate your loyalty to State Farm and my office. Thank you for trusting us with your auto and home insurance."
Profile photo of Huy Vu

Huy Vu

February 28, 2024

5  out of  5
rating by Huy Vu
"Ask for Laisa. She is very knowledgeable and professional. My insurance rate is a lot lower than other places without losing the coverage I need."
We responded:
"Huy, thank you so much for the review. Laisa is very knowledgeable and helpful. You should tell your family and friends about your experience and send them her way. We appreciate your business for auto and home insurance. "
Profile photo of Coach Maddox

Coach Maddox

February 22, 2024

1  out of  5
rating by Coach Maddox
"I will speak factually. I would call their main office in need of support. They rarely returned my call. This happened on an ongoing basis. Finally, I left a voice mail for the owner of the agency. He never returned my call. When I purchased a new vehicle, I kept my coverage for my old vehicle instated until I sold it. When I sold the old vehicle, I called to request having that coverage on the old vehicle cancelled. I was very specific. They cancelled the coverage for both vehicles. I drove a brand new vehicle in Dallas inner-city traffic for 2 months without coverage until I figured it out. I don't recommend this provider, if you value good customer service. I've been a customer service provider my whole life. I know good service and I know bad service, when I experience it."
We responded:
"Thank you for the honest review, Mr. Maddox. Sometimes, we do drop the ball. Our office stays very busy and communication can fail on occasion. My staff is very good at handling most items that customers feel as if I should deal with. They like to take control and handle things themselves to show leadership and to earn their paycheck. I apologize for the bad service. I'm sure it's too late, but if you would like to discuss this, I would appreciate hearing about your experience personally. Jon Essary "
Profile photo of Dominick Pham

Dominick Pham

February 21, 2024

5  out of  5
rating by Dominick Pham
"I’ve been with progressive for over 5 years and finally transferred my policy over to State Farm. Laisa was very friendly and professional, she helped me walk through each policy and inform me how to choose the right one that gives me the most coverage for just a few dollars difference from what I was used to paying. This agency is always open to answer any questions you may have and will NOT make you feel like you are bothersome. I highly recommend them!"
We responded:
"Dominick, thank you for the awesome review! Laisa is pretty awesome to us, too! Thank you for trusting us with your auto insurance policy. "